BIANCA TOOTS

Terms and Conditions

TERMS AND CONDITIONS OF SALE

The owner of the online store biancatoots.com (hereinafter referred to as the Online Store) is Binaural OÜ (registry code: 17237539), located at Valdeku 100, Tallinn, Estonia. Email: studio@biancatoots.com.

1. VALIDITY OF CONTRACT OF SALE, PRODUCT AND PRICE INFORMATION

  • These conditions of sale apply to all purchases of goods from the Online Store.
  • Prices of products sold in the store are displayed in Euros (€) next to each item. Shipping fees are added at checkout depending on the purchaser’s location and chosen shipping method.
  • Product descriptions and details are provided directly on the product page.
  • The Online Store reserves the right to cancel a sales contract if, due to a technical error or system glitch, the displayed price was obviously incorrect and significantly below the item’s standard retail price (e.g., technical errors displaying prices near €0).

2. PLACING AN ORDER & PAYMENT

  • Add the desired products to your basket. Fill in all required fields and select a shipping method to complete the order.
  • Payments are processed securely via Maksekeskus AS. Binaural OÜ is the chief controller of personal data and transfers data necessary for payment execution to authorized processor Maksekeskus AS.
  • Supported payment options include Baltic and Finnish bank links as well as Visa/MasterCard payments.
  • Note: When paying via bank link, please click “Return to merchant” after completing payment to confirm the transaction.
  • The sales contract enters into force once the amount payable is transferred to the bank account of Binaural OÜ.
  • If an item cannot be delivered due to stock running out or processing issues, the purchaser will be notified as soon as possible and refunded in full (including shipping) no later than within 14 days.

3. SHIPMENT & DELIVERY

  • Shipping Destinations: EU and EEA countries (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden). For deliveries outside the EU/EEA, please contact studio@biancatoots.com directly.
  • Processing Times: All pieces are handcrafted in Tallinn.
    * Ready-made pieces: Dispatched within 3–5 business days.
    * Made-to-order & custom pieces: Production time is typically up to 2 weeks before dispatch.
  • In exceptional cases, the Online Store reserves the right to dispatch goods within up to 45 calendar days.

4. RIGHT OF WITHDRAWAL, RETURNS, AND EXCHANGES

Standard Sized & Stock Jewelry
In accordance with EU consumer protection law, private purchasers have 14 calendar days from delivery to withdraw from the contract without giving a reason.

  • Notification: You must notify us in writing at studio@biancatoots.com within 14 days of delivery.
  • Condition: Items must be returned unused, unworn, and in original packaging. If the item shows physical signs of wear, alteration, or damage, the Online Store reserves the right to deduct an amount corresponding to the loss in value.
  • Shipping Costs: The purchaser bears the cost of return shipping unless the item delivered was incorrect or defective.
  • Refunds: Upon receiving and inspecting the returned goods (or proof of tracked return dispatch), payments received (including standard initial shipping) will be refunded within 14 days.

Custom, Made-to-Order & Anatomical Pieces

In accordance with EU Directive 2011/83/EU and Section 53(4) of the Estonian Law of Obligations Act, the 14-day right of withdrawal does NOT apply to goods made to individual specifications or clearly personalized.

  • Jewelry crafted to your specific anatomical measurements, custom ear impressions, or bespoke design requests cannot be returned, exchanged, or refunded.
  • Fit Adjustments: If you experience fit issues with a custom or anatomical piece, contact studio@biancatoots.com within 3 days of delivery. Where technically feasible, we offer resizing or adjustment options (additional labor or shipping fees may apply).

5. DEFECTIVE GOODS & LEGAL WARRANTY

  • The Online Store is responsible for non-compliance or deficiencies present at the time of delivery that manifest within 2 years of delivery. Within the first year, it is presumed the defect existed at delivery unless proven otherwise.
  • Exclusions: The warranty covers manufacturing and structural defects. It does not cover normal wear and tear, surface scratches, natural silver tarnish/oxidation, improper care, contact with chemicals, or accidental damage (bending, force, dropping).
  • To report a defect, email studio@biancatoots.com within 2 months of discovering the issue.
  • If responsible, the Online Store will repair or replace the item. If repair or replacement is impossible, a full refund will be issued. Complaints receive a response within 15 days.

6. DISPUTE RESOLUTION

  • All complaints regarding the Online Store should be sent to studio@biancatoots.com.
  • If a dispute cannot be resolved by mutual agreement, the purchaser may contact the Estonian Consumer Dispute Committee (Kauplemisvaidluste komisjon) or utilize the European Union Online Dispute Resolution (ODR) platform.

Shipping & Delivery

I currently ship within the European Union (EU) and European Economic Area (EEA). This includes: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

If you live outside these regions, feel free to email me at studio@biancatoots.com and we can discuss potential delivery options together.

Shipping Costs

Shipping costs depend on your chosen delivery method and destination, and are calculated and displayed clearly at checkout. The purchaser is responsible for all applicable shipping fees, except where eligible for free shipping:

-Free Shipping Threshold: Orders with a total value of €150 or more qualify for free shipping at checkout.

-Standard Orders: For orders under €150, standard shipping rates (including local parcel locker options or international flat rates) will apply and be added to the order total prior to payment.

-Customs & Import Duties: For orders shipped outside the European Union, the purchaser remains responsible for any local customs duties, taxes, or import charges imposed by the destination country.

Processing & Delivery Time

All pieces are handcrafted in my Tallinn studio, and production times vary depending on the item:
– Ready-made & standard sized pieces: Shipped within 3–5 business days after payment.
– Made-to-order custom pieces (including anatomical jewelry): Production takes up to 4 weeks before dispatch.

If there are any unexpected production delays, I will notify you by email.

Estimated Delivery Time

Once dispatched, delivery times vary depending on the postal service:
– Estonia: Usually 1–3 business days
– EU / EEA: Usually 5–14 business days

You will receive a dispatch confirmation email with tracking details as soon as your order is on its way.

Returns & Exchanges

If something isn’t right, please reach out to studio@biancatoots.com and we will resolve it together.

14-Day Return Window (Standard & Sized Jewelry)

For standard, non-custom pieces (including standard S/M sizes), you can withdraw from your purchase within 14 days of delivery.
– Items must be returned unused, unworn, and in their original packaging.
– Please notify me by email within 14 days of receiving your package to initiate a return.
– Returned items must be shipped back within 14 days of your return notification.

Custom & Anatomical Pieces (Exempt from Returns)

Jewelry crafted to your specific anatomical measurements, custom ear impressions, or bespoke design requests cannot be returned or refunded, as these pieces are made exclusively for you.
Fit & Adjustments: If something feels off with the fit or technical execution of your custom piece, please email me within 3 days of delivery. Where technically possible, I am happy to offer adjustments or repairs.

Return Shipping

The purchaser covers return shipping costs (unless the item received was wrong or defective).
Refunds are issued within 14 days of receiving the returned piece (or receiving proof of tracked return shipment). Original standard shipping costs are refunded, but upgraded/express shipping differences are non-refundable.

If Something Arrives Faulty

I take great care in crafting durable pieces. If your jewelry arrives with a manufacturing defect, or if a structural failure occurs within two years, please write to studio@biancatoots.com with photos of the issue so I can repair, replace, or refund the item.

Please note: The legal warranty covers manufacturing and material faults. It does not cover normal wear and tear, surface scratches, natural silver tarnish, improper care, or accidental damage (such as bending or dropping).